Tenant Frequently Asked Questions

  • Q: Do I need renter’s insurance?

    A: Yes. Renter’s insurance provides coverage for your personal property as well as other risks associated with your tenancy. Renter’s insurance is surprisingly affordable. Often you can obtain a multi-policy discount by getting your renter’s policy from the same place as your car insurance. You are welcome to use the agency and insurance company of your choice. If you need an agent, see the Real Estate Resources tab above.
  • Q: How do I pay rent?

    A: Rent may be paid electronically in your tenant portal. A cash payment program is available to pay cash at some CVS and 7-11 stores (the store will charge a nominal fee for the Pay Near Me service).
  • Q: When do I need to give notice I am ending my tenancy?

    A: You must be at an appropriate termination point per the terms of your lease. A minimum of 30 days notice is required. A 30-day notice to vacate form is available here.
  • Q: Can you hold a property?

    A: We do not hold properties. If you are interested in a property it is recommended that you submit an application.
  • Q: Can I pay my security deposit after move-in?

    A: No. First month rent and security deposit needs to be paid and cleared before move-in. There will not be exceptions to this.
  • Q: Do you allow pets?

    A: Allowance of pets varies from property to property. Exotic (iguana’s, lizards, snakes, etc.) pets are not permitted. If a pet is allowed, it will typically have a monthly additional charge. The pet will need to be registered on the link provided. Some breeds of dogs are excluded.
  • Q: Why are some breeds of dogs excluded?

    A: Some breeds such as Pit Bulls and Rottweilers are excluded. While it is recognized that these dogs can be great pets, the homeowner’s insurance policy places breed restrictions for breeds they identify as risky. If a non-registered pet is on the property, you will be in violation of your lease. That will be vigorously enforced.

Contact Us

  • The Key to Rentals

    • 10 E. Main St.
    • #207
    • Victor, NY 14564
  • Phone: 585.283.7087